Refund policy

If for any reason you are dissatisfied with your purchase, we will gladly exchange or issue store credit on purchases made within two weeks, provided the item has not been worn. Absolutely no refunds will be made.

  • All items must be returned in the same condition as when originally purchased.
  • Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and accessories attached.
  • Footwear must be returned in original shoe box. Please try on shoes on carpet.

The following items are NOT eligible for exchange or store credit.

  • Sale
  • Jewelry
  • Seasonal merchandise

How do I initiate a return?

There are two ways to initiate a return. You can either send the item(s) back to us via mail, or visit us in-store to return your item(s).

Send by mail:

Review our criteria above and be sure the items are eligible for a return. Include a copy of your purchase invoice in your return.

  • Product must be returned within 14 calendar days of you receiving your order.
  • Pack your item(s) and invoice into bag/cardboard box
  • Download and complete the return form found HERE and include it inside all boxes you are returning.
  • Send your return to us at your expense to the address below.

Golden Galleon

Attn: Online Returns

34677 Golden Lantern

Dana Point, CA 92629

Once we receive the return and process it as requested, a confirmation email will be sent to the email address on the order.  Please allow 3-10 business days for the return to be received and processed.

In-Store Website Returns

  • Product must be returned to the store within 14 days of receipt date.
  • Must have Original Invoice
We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.  Please contact our customer service if you have any questions at goldengalleonboutique@gmail.com

 

Should an item need repair within the 14 day return window, email us at: goldengalleonboutique@gmail.com for further instructions. Please include photos of the damaged item in your email.

  • Please make sure to include your order number and description of what needs repair.
  • We will contact you via email with cost of repair and instructions on where to send the item for your repair.
  • Time of repair will vary depending on the item and the extent of the repair that needs to be made.
  • Customers are responsible for all ‘return for repair’ shipping charges.
  • We are not responsible for any lost or stolen items in transit back to be repaired.
  • We reserve the right to refuse any “return for repair” claims due to excessive “wear and tear” of item.